At exodrug.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help!
1. Return Period
You have 5 to 7 working days from the date you receive your order to initiate a return. After this period, we will not be able to accept returns.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
– The item must be unused, unopened, and in its original packaging.
– The return must be initiated within the return period mentioned above.
– Proof of purchase, such as an order confirmation or receipt, must be included with the return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact us at info@exodrug.com to request a return authorization.
2. Provide your order number and details about the item(s) you wish to return.
3. Once your return request is approved, we will provide you with instructions on how to return your item.
4. Return Shipping
– You are responsible for the cost of return shipping unless the item is defective or incorrect.
– We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refunds
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 working days.
6. Non-Returnable Items
Certain items are non-returnable, including:
– Gift cards
– Downloadable software products
– Some health and personal care items
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@exodrug.com. We will assess the issue and provide you with a replacement or refund as appropriate.
8. Contact Us
If you have any questions about our return policy, please contact us at:
Exodus Drug
Plot no. 152, Industrial Area, Phase 2, Panchkula
Email: info@exodrug.com
Phone: +916283233895 | +0172 504 5195